Questions

Answers before you commit.

Everything people ask before choosing a plan. Still stuck? Email support@sentwise.ai.

What counts as a follow-up?: One follow-up is one email Sentwise drafts for you. You only spend one when a draft is written — reviewing, editing, and sending it costs nothing.
What happens if I go over my monthly limit?: Nothing sudden. Sentwise warns you as you get close, and you can buy more follow-ups or move up a tier whenever you need to. You’re never silently overcharged.
Do I need an API key or a separate AI subscription?: No. The AI is included in every plan — no separate API key, no extra AI subscription, no per-seat math. Download, sign in, and go.
How do I start the trial?: Download Sentwise for macOS, sign in, and start your free 14-day trial in the app. No credit card is required up front; subscribe in the app when you’re ready.
Can I cancel, and can I get a refund?: Cancel anytime, with no lock-in — you keep access through the end of the period you’ve already paid for. You can request a refund within 14 days of a purchase, processed through Paddle (our Merchant of Record). See our Terms for the details.
How private is this?: Local-first by design: your mail and stored transcripts stay on your Mac, only the request that writes each draft ever leaves, and managed-plan drafts are never used to train models. Read the full Privacy Policy.
Do you have a Team or Enterprise plan?: Not yet — launch pricing is individual-only across Starter, Pro, and Unlimited. If a team plan would help you, tell us at support@sentwise.ai.