Get help with Sentwise

Email support

For questions about your account, billing, setup, or anything else, email support@sentwise.ai. We aim to respond within two business days. To help us help you faster, include:

• your macOS version and Sentwise app version;
• what you were trying to do and what happened instead;
• any on-screen error text (a screenshot is perfect).

Reporting a bug

The best way to report a bug is from inside the App, using Report a Problem. That flow can attach a redacted diagnostic bundle that helps us reproduce the issue — something an email alone can’t provide. Your call content and mail are never included. If you can’t open the App, email support@sentwise.ai and describe what you saw.

Billing and your subscription

You can cancel anytime, with no lock-in — your plan stays active through the end of the period you’ve already paid for, and you aren’t charged again. Purchases are eligible for a refund within 14 days, processed by Paddle (our Merchant of Record) under the Paddle Buyer Terms and Refund Policy; request one from the link in your Paddle receipt. See our Terms of Service for the full billing, cancellation, and refund terms.

Privacy and security

Curious how your data is handled, or think you’ve found a security issue? Our Privacy Policy explains what stays on your Mac and what leaves it, and our Security page describes how to report a vulnerability.